Refund policy

Returns and refunds

We want you to end up with the right part for your Jeep. If something isn't right, contact us first at sales@ausjeepspares.com.au or on 0421 163 823 and we'll sort it out.

Your rights under the Australian Consumer Law

Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. If a part is faulty, not as described or not fit for the purpose we told you it would suit, you are entitled to a repair, replacement or refund as the law provides. Nothing in this policy limits those rights, and no restocking fee applies to a return made under them.

Faulty, damaged or incorrect parts

  • Please check your order when it arrives and contact us as soon as possible if a part is damaged, faulty or not what you ordered. Photos help us resolve it quickly.
  • We may need the part returned for inspection before a remedy is confirmed.
  • Where a fault is confirmed, we will repair or replace the part or refund you, and cover the reasonable cost of returning it.

Change of mind and wrong part ordered

We are not required to accept returns where you have changed your mind or ordered the wrong part, but we will accept them on these conditions:

  • You contact us within 14 days of receiving the part and we approve the return before it is sent. Parts sent back without approval will not be accepted.
  • The part is unused, has not been fitted or modified, and is in its original packaging with all components and paperwork.
  • You have proof of purchase.
  • You pay the return freight. Original delivery charges are not refunded.
  • A 5% restocking fee is deducted from the refund.

Parts we can't take back for change of mind

  • Special-order parts and parts imported specifically for your vehicle.
  • Made-to-order items, including moulded carpet, vinyl flooring and floor mats made in your chosen colour.
  • Electrical parts once they have been fitted or connected.
  • Any part that has been fitted, used or modified.
  • Oils, fluids and other consumables once opened.

Your Australian Consumer Law rights still apply to these parts if they are faulty.

Before you order

Fitment varies between models, years and markets. If you are unsure whether a part suits your Jeep, send us your rego or VIN before ordering and we will check it for you.

How to return a part

  1. Email sales@ausjeepspares.com.au with your order number, the part and the reason for the return.
  2. We will confirm whether the return is approved and send you return instructions.
  3. Send the part, well packed, to the return address we give you. We recommend a tracked service.

Refunds

Once we have received and inspected the part, we will let you know the outcome. Approved refunds are paid to your original payment method within 10 business days. Your bank or card provider may take further time to show it on your account.